We were asked to bring back the user at the heart of the conception, for a multi-purpose online portal. It resulted in a simple solution oriented around the 80/20 concept
Design deliverables: VOB/VOC, Personas, Storyboarding, Prototyping, User tests
Key learning: Available functionalities doesn't not means used functionalities. User interviews and tests demonstrated the importance of architecture and hierarchy.
One of the 3 journey defined before prototyping